TONALSOFT^™ Tonescape^® Installation

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Welcome to the Tonescape^® support-center-installation site. Our aim is to make the installation and upgrading of Tonescape^® as simple and transparent as possible. This page provides the necessary instructions and information for guiding you through the installation of Tonescape^® and for helping to trouble any difficulities you may encounter. If you have a persistent installation problem that you cannot fix on your own, contact customer support either by e-mail or by phone.

New Installation

• Ensure that you system meets the hardware and system-software requirements. Tonescape^® is currently available for Windows XP (Home and Professional), Windows 2000 Professional, and Windows 98, 98SE, and ME. Neither Windows 95 nor Macintosh are currently supported. Additional system requirements are listed in the Tonescape^® Knowledge Base.
• Ensure that your operating system and device drivers are up-to-date. Supported Windows operating systems provide a Windows Update feature, which can be used for upgrading your Windows operating system. Tonescape^® will not properly install unless your system has been updated. Windows XP requires Service-Pack 2, Windows 2000 requires Service-Pack 4, and Windows 98 requires the SE or greater. Even if it does somehow install without the proper Windows updates, Tonescape^® will generate various unexplainable errors if your Windows O/S is not up to date.
• Follow the Tonalsoft web-site navigation menus to the product download page. Download the appropriate installation file and save it to disk. Please ensure that you save the file to a folder where you can easily find it.
• Before running the Tonescape^® installer, ensure that you are connected to the Internet. The installer may need to download up to three large files . If your system has both of the required versions of DirectX, Managed DirectX and Microsoft .Net runtime, the installer will not need to download any additional software. If it does need to perform additional downloads, please ensure that you have the fastest possible Internet connection. The additional downloads may range from as little as 8MB or may be as large as 50MB, depending on your current system configuration!
• To run the installer, open Windows Explorer and find the folder that contains the dowloaded Tonescape^® installation file. Click on the file to run it. Alternatively, you can open the Start Menu and select Run....
• Once installation begins, you may receive a warning stating that the publisher of the software is unknown. You can ignore this warning and enter Run to continue.
• Once the installation begins, follow the directions of the dialogs as they appear. If you are required to install DirectX, the installer will ask you to restart your computer after the installer is complete. Additionally, if the installer installed Microsoft .Net runtime, you should run Windows Update before starting Tonescape^®.
• VERY IMPORTANT! After the installation is complete, before running Tonescape^® for the first time, be certain that you have Microsoft .Net 1.1 Service Pack 1 installed. Tonescape^® will generate various errors if Service Pack 1 is not installed. You can install Service Pack 1 by using the Windows Update command that's built right into the Windows start menu. When running Windows Update, ensure that you have selected the .Net 1.1 Service Pack 1 to be installed.

Upgrading a Current Installation

• Before proceeding with an update, ensure that all modified files that are open in Tonescape^® have been saved. Unsaved music may be lost!
• Upgrading an existing Tonescape^® installation can be as easy selecting a single menu command. When Tonescape^® is open, select the Help-Check for Updates command on the menu on the main Tonescape^® window.
• A dialog is displayed and reminds you that the computer must be connected to the Internet in order to check for updates. Once your computer is connected, select the Check button to perform the analysis.
• After a pause, the dialog will inform you whether there are updates available for your Tonescape^® installation. If updates are available, select the Install button to proceed with the upgrade.
• The dialog will download the appropriate software upgrade for your Tonescape^® installation and then close Tonescape^® so that it can proceed. Once Tonescape^® has been replaced with a newer version, it will automatically re-open.